Terms & Services
Please read these terms carefully before using the Nova Health Solutions platform.
Last Updated: February 12, 2026
1Introduction
Nova Health Solutions (“we”, “our”, “us”) is an integrated healthcare service facilitation platform that helps users discover and connect with independent healthcare service providers such as doctors, hospitals, clinics, laboratories, ambulance services, nurses, and other medical professionals. Nova Health Solutions does not provide medical diagnosis, treatment, or healthcare services directly.
2Acceptance of Terms
By accessing or using the Nova Health Solutions website or mobile applications, you agree to be bound by these Terms & Services. If you do not agree, you should not use the platform.
3Nature of Platform Services
Nova Health Solutions acts solely as a discovery, information, and facilitation platform. The platform helps users identify healthcare service options, availability, locations, and possible discounts offered by third-party service providers.
4Platform Guidance Disclaimer
Nova Health Solutions only guides users by providing information about where healthcare services, offers, or discounts may be available. The platform does not influence or control medical decisions, treatment plans, service quality, pricing, or outcomes. The final decision to visit, consult, or receive treatment from any healthcare provider rests entirely with the user.
5No Medical Advice or Guarantee
Nova Health Solutions does not provide medical advice, diagnosis, or treatment. We do not guarantee the accuracy, effectiveness, quality, pricing, discounts, or outcomes of any healthcare service listed on the platform.
6User Responsibility & Risk
Any healthcare service, treatment, or consultation availed by a user is done at the user’s own discretion and risk. Nova Health Solutions shall not be responsible for any injury, loss, dissatisfaction, medical complication, delay, negligence, or outcome that may occur after a user visits or engages with a listed service provider.
7Third-Party Service Providers
All doctors, hospitals, clinics, labs, ambulance providers, nurses, and other healthcare professionals listed on the platform are independent third parties. Nova Health Solutions does not supervise, control, or manage their services.
8Emergency Services Disclaimer
Emergency response times depend on location, availability, traffic, and third-party service providers. Nova Health Solutions does not guarantee immediate or successful emergency response.
9Payments, Pricing & Discounts
Any pricing, fees, or discounts displayed are provided by third-party service providers and may vary. Nova Health Solutions is not responsible for changes in pricing or non-availability of discounts.
10Data Privacy & Security
User data is handled responsibly and in compliance with applicable Indian data protection laws. Please refer to the Privacy Policy for details on data usage and protection.
11Limitation of Liability
To the maximum extent permitted by law, Nova Health Solutions shall not be liable for any direct, indirect, incidental, consequential, or medical damages arising from the use of the platform or services obtained through third parties.
12Account Suspension
Nova Health Solutions reserves the right to suspend or terminate user access in case of misuse, fraudulent activity, or violation of these Terms.
13Intellectual Property
All website content, branding, design, and materials belong to Nova Health Solutions and may not be used without permission.
14Modifications to Terms
Nova Health Solutions may update these Terms & Services at any time. Continued use of the platform indicates acceptance of updated terms.
15Governing Law
These Terms & Services shall be governed by and interpreted in accordance with the laws of India.
16. Contact Information
For any legal or support queries related to these Terms, users may contact:
support@novahealthsolution.com